Good Bet Privacy Policy

01 Introduction

Good Bet (goodbet.bio) is a trusted online gaming and Sports Betting platform. We take the privacy of our members seriously. This Privacy Policy explains how Good Bet collects, uses, stores, and protects your personal information.

This Privacy Policy applies to all Good Bet services, websites, and mobile applications. We comply with Bangladesh's applicable digital security laws and international data protection standards.

You have the right to know where, how, and why your data is being used — and Good Bet is committed to that transparency. We believe that when you know your data is safe, you can enjoy our platform with complete peace of mind.

02 What information we collect

Good Bet only collects information that is necessary to provide its services. No unnecessary or excessive data is requested. The types of information collected are described below:

• Voluntarily Provided Information: Information you provide when filling out registration forms, support chats, or surveys.
• Automatically Collected Information: Collected automatically through cookies, log files, and tracking technologies.
• Information Received from Third Parties: Information received from payment providers or identity verification agencies.

03 How we use your information

Good Bet uses collected data solely for specified purposes. Your information is never used for unrelated purposes without your consent.

• Account management: Your information is used to create, verify, and manage your account.
• Service Delivery: To ensure smooth operation of gaming, betting, deposit, and withdrawal services.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Customer Support: To resolve issues and provide customer support.
• Personalized Experience: To recommend games and offer promotions tailored to your preferences.
• Legal obligations: To comply with applicable laws and regulations.
• Contact: To send important updates, security alerts, and promotional messages — you can opt out of marketing communications at any time.

04 Data Sharing & Disclosure

Good Bet does not sell your personal data to third parties. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Necessary information is shared to process transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Providers: Information may be shared with trusted verification agencies to complete the KYC process.
• Legal authorities: Information may be disclosed in response to a court order, government directive, or lawful request from law enforcement.
• Business Partners: Limited information may be shared with trusted technology and service partners, who are equally bound by the same privacy policy.
• Business Transfer: If ownership of the company changes, your data may be transferred to the new owner — you will be informed in advance.

05 Cookie Policy

The Good Bet website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential cookies: Required for login sessions, security, and core functionality — these cannot be disabled.
• Functional cookies: To remember your language preference and theme settings.
• Analytics Cookies: To understand how the website is used — you may disable these.
• Marketing Cookies: To show relevant advertisements — you can turn these off at any time.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

06 Data Protection Measures

Good Bet employs industry-standard technical and organizational measures to keep your data secure. Our security infrastructure is regularly updated and reviewed.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Periodic reviews conducted by third-party experts.
• Staff training: All staff receive regular training on data protection.
• Restricted Access: Only authorized personnel have access to specific data.

07 Your rights

As a Good Bet member, you have several important rights regarding your personal data. Contact our support team to exercise any of these rights.

08 Data Retention Period

Good Bet does not retain your data longer than necessary. The retention periods for different types of information are outlined below:

• Account information: Retained while the account is active and for up to 5 years after closure.
• Financial transaction details: Retained for a minimum of 7 years as required by legal obligations.
• Contact Information: Customer service records are retained for up to 3 years.
• Cookies and log data: Typically retained for 90 days to 1 year.
• KYC documents: Retained for up to 5 years after account closure for legal purposes.

Once the retention period expires, data is securely and permanently deleted to prevent any future recovery.

10 Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact our support team. We typically respond within 24–48 hours.

• Email: [email protected]
• Live Chat: Live chat support is available directly within the platform.
• Support Hours: 7days a week, 24 hours a day.

We take all privacy-related concerns seriously and work to resolve them promptly.